Cairo + Bliss Candles & Teas
Effective Date: March 15, 2026

Welcome to Cairo + Bliss Candles & Teas. These Terms and Conditions (“Terms”) govern your use of our website, products, services, and events. By accessing our website or purchasing from Cairo + Bliss, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Company Information
This website is operated by Cairo + Bliss Candles & Teas (“Cairo + Bliss,” “we,” “our,” or “us”).

Our website provides information about our brand, products, workshops, and experiences, and allows customers to purchase products online.

2. Use of Our Website
By using this website, you agree to:

- Use the site only for lawful purposes
- Not interfere with the operation or security of the website
- Not transmit harmful or malicious software
- Not attempt to gain unauthorized access to our systems or customer data

We reserve the right to restrict or terminate website access for users who violate these Terms.

3. Product Information
We strive to display product descriptions, images, and pricing as accurately as possible.

However, we do not guarantee that:

- Product descriptions will always be error-free
- Colors will appear identical across all screens or devices
- All products will always be available

We reserve the right to:

- Correct errors or inaccuracies
- Change product information or pricing without notice
- Limit quantities of products
- Discontinue products at any time

4. Handcrafted Product Variations
Many Cairo + Bliss products are handcrafted in small batches. As a result, slight variations may occur between products, including differences in:

- Color
- Wax appearance
- Botanical placement
- Packaging presentation
- Natural ingredient appearance

These variations are normal and reflect the artisanal nature of our products. Such differences do not constitute product defects.

5. Fragrance Perception Disclaimer
Fragrance perception is highly subjective and may vary from person to person. Factors that influence scent perception include:

- Individual scent preferences
- Environmental conditions
- Room size and airflow
- Burn time and product usage

Cairo + Bliss cannot guarantee that a fragrance will smell the same to every individual or perform identically in every environment.

6. Orders and Payments
By placing an order through our website, you agree that:

- All information provided is accurate and complete
- You are authorized to use the payment method provided
- Payment must be received before orders are processed

Payments are processed securely through third-party payment providers integrated with our website. Cairo + Bliss does not store full credit card information. We reserve the right to cancel or refuse any order at our discretion, including orders suspected of fraud. If an order is canceled after payment has been processed, a full refund will be issued.

7. Shipping and Delivery
Shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or other factors beyond our control. Cairo + Bliss is not responsible for delays once packages have been transferred to the shipping carrier. Customers are responsible for providing accurate shipping information. We are not responsible for packages lost or delayed due to incorrect addresses entered at checkout.

8. Heat Exposure Disclaimer
Certain products, including candles and wax-based items, may soften or shift when exposed to high temperatures during shipping or delivery. While we take care to package products appropriately, Cairo + Bliss cannot guarantee that wax products will remain unaffected by heat during transit. Minor melting, softening, or cosmetic changes caused by heat exposure do not affect the safety or functionality of the product and are not considered defects.

9. Returns and Refunds
All returns and refunds are governed by our Return and Refund Policy, available on our website. Customers should review this policy before making a purchase.

10. Intellectual Property
All content on this website, including but not limited to:

- Logos
- Brand names
- Product names
- Images
- Graphics
- Website design
- Written content

is the property of Cairo + Bliss Candles & Teas and is protected by United States intellectual property laws.

Content may not be copied, reproduced, or distributed without written permission.

11. Unauthorized Resale
Products purchased from Cairo + Bliss are intended for personal use unless otherwise authorized. Unauthorized resale of Cairo + Bliss products without written permission is prohibited. We reserve the right to refuse service or cancel orders if we suspect products are being purchased for unauthorized resale.

12. Digital Products and Content
From time to time, Cairo + Bliss may offer digital products such as downloadable guides, digital experiences, or online content. 

Digital products are:

- Non-refundable
- Licensed for personal use only
- Not permitted to be copied, redistributed, or resold

Unauthorized distribution of digital products is strictly prohibited.

13. Event and Workshop Participation
Cairo + Bliss may host workshops, events, and experiential offerings. Participation in these events is voluntary. By attending an event, participants acknowledge and agree that:

- They assume personal responsibility for their participation
- Cairo + Bliss is not liable for injuries, accidents, or personal property loss occurring during events
- Participants are responsible for following venue safety guidelines

14. Allergy and Sensitivity Disclaimer
Cairo + Bliss products may contain fragrance oils, essential oils, botanicals, and natural ingredients. Individuals with allergies, sensitivities, asthma, or fragrance sensitivities should review product ingredients carefully before use.
Cairo + Bliss is not responsible for allergic reactions or adverse effects resulting from the use of our products.

If irritation occurs, discontinue use immediately.

15. Product Safety Disclaimer
Candles and home fragrance products must be used according to the safety instructions provided.

Customers should always:

- Burn candles within sight
- Keep candles away from children and pets
- Place candles on heat-resistant surfaces
- Never leave candles unattended

Cairo + Bliss is not responsible for damages or injuries resulting from improper use of products.

16. Chargebacks and Payment Disputes
Customers agree to contact Cairo + Bliss directly to resolve any issues with an order before initiating a chargeback or payment dispute with their bank or payment provider. We are committed to resolving customer concerns promptly and fairly. Initiating a chargeback without first contacting us to attempt resolution may be considered a violation of these Terms.

17. Third-Party Links
Our website may contain links to third-party websites for convenience. Cairo + Bliss is not responsible for the content, policies, or practices of external websites.

18. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, United States. Any disputes arising from the use of this website or purchase of products shall be handled within the appropriate courts located in Virginia.

19. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the website after updates constitutes acceptance of the revised Terms.

20. Contact Information
If you have questions regarding these Terms, please contact:

Cairo + Bliss Candles & Teas
Email: cairoblisssupport@gmail.com
Website: www.cairoandbliss.com